Northwestern Presentation
Transcript: Benjamin, Susan F. Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations, and Challenging Personalities. New York: McGraw, 2008. Print. "Evanston, Illinois." City Data. Onboard Informatics, n.d. Web. 15 Apr. 2014. <http://www.city-data.com/city/Evanston-Illinois.html>. Gopin, Marc. Healing the Heart of Conflict: 8 Crucial Steps to Making Peace with Yourself and Others. Emmaus: Rodale, 2004. Print. Horn, Sam. Tongue Fu! at School: 30 Ways to Get Along Better with Teachers, Principals, Students, and Parents. Lanham: Taylor Trade, 2004. Print. Kheel, Theodore W. The Keys to Conflict Resolution: Proven Methods of Settling Disputes Voluntarily. New York: Four Walls Eight Windows, 1999. Print. Lieberman, David J. Make Peace with Anyone: Breakthrough Strategies to Quickly End Any Conflict, Feud, or Estrangement. New York: St. Martin’s, 2002. Print. McGrath, Helen, and Hazel Edwards. Difficult Personalities: A Practical Guide to Managing the Hurtful Behavior of Others (and Maybe Your Own). New York: Experiment, 2010. Print. Potter, Beverly A. From Conflict to Cooperation: How to Mediate a Dispute. Berkely: Ronin, 1996. Print. Raffel, Lee. I Hate Conflict!: Seven Steps to Resolving Differences with Anyone in Your Life. New York: McGraw, 2008. Print. Rosenberg, Marshall B. Speak Peace in a World of Conflict: What You Say Next Will Change Your World. Encinitas: PuddleDancer, 2005. Print. Scott, Vivian. Conflict Resolution at Work for Dummies. Hoboken: Wiley, 2010. Print. Ury, William L., ed. Must We Fight?: From the Battlefield to the Schoolyard - A New Perspective on Violent Conflict and Its Prevention. San Francisco: Jossey-Bass, 2002. Print. Whatling, Tony. Mediation Skills and Strategies: A Practical Guide. London: Jessica Kingsley, 2012. Print. Bob and Jenny sit next to each other in sixth grade English class. The class took a spelling test recently. During the test, Bob saw Jenny lean over to look at his paper . Afterwords, Bob talked to their teacher, saying he believed Jenny was cheating. When confronted by the teacher, Jenny insisted she didn't cheat. Wanted to make restorative justice program more accessible to Evanston Youth Found conflict mediation- successful way to combat violence, foster healthy habits Create a guidebook, describing how to apply conflict mediation to school environments Conflict Mediation Conflict Mediation and Community Youth Outreach Future Goals I-Statements “When you (action), I feel (emotion), because (why), so what I would like is (this future action)." Keys to Conflict Mediation Session Non-biased, empathetic mediator Conflicting parties MUST consent Many conflicts related to larger initial bias or disagreement* Session follows basic process/script Introduction Description of Events Exploration* Negotiating a Solution Agreement Example Conflict: Middle School Setting Works Cited Eliminate "punishment," use mediation or other forms of restorative justice Help victims of larger crimes recover, move on by facing issue head on Make a more aware, more communal Evanston Leave tangible product behind to positively affect youth in Evanston Internship at Youth Organizations Umbrella, Inc. (Y.O.U.) Y.O.U. Provides After-school enrichment programs Parental engagement Mentorship programing Clinical counseling Special initiatives (community service, violence prevention) Mentor at Chute Middle School after-school program Office aid/grant researcher at Y.O.U. headquarters Community Youth Outreach Applying Mediation Principles to Everyday Life
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