CVS
Transcript: Key Financials (last fiscal year) $ millions % change Revenues ($M) 139367 9% Profits ($M) 4644 1% Total Stockholder Equity : 37958 Employees :177800 Market Value (as of March 31, 2015): 117171 Profit Ratios Profit as % of Revenues: 3% Profits as % of Assets: 6% Profits as % of Stockholder Equity: 12% Earnings Per Share Earnings Per Share: ($) 3 EPS % Change (from 2013): 5% EPS % Change (5 year annual rate): 9% EPS % Change (10 year annual rate): 13% Total Return Total Return to Investors (2014): 36% Total Return to Investors (5 year, annualized): 26% Total Return to Investors (10 year, annualized): 16% -CVS health capital increed in capital spending by 231,000 between december 2014 and december 2015. History of CVS CONSTANT CHANGE IMPLEMENTATION RITE AID 1.Focus on beauty 2.The most important aspect of our success at MinuteClinic has been the extremely high rate of patient satisfaction achieved by the practitioners treating our patients across the MinuteClinic network every day. 3.Personalization new signage and revamped merchandising, making these stores more inviting to the Hispanic customer. Management notes that sales have increased by 10% in the remodeled stores 700 locations have been remoled. Strategic Implementation plan 2; We stopped selling cigarettes and other tobacco products at its more than 7,600 CVS/pharmacy stores across the U.S. by October 1, 2014, making CVS/pharmacy the first national pharmacy chain to take this step in support of the health and well-being of its patients and customers. Drug Store Market Share EMPLOYEE TRENDS MinuteClinic, CVS Caremark's network of walk-in medical clinics, was highlighted as a breakthrough innovator in healthcare delivery by the World Economic Forum's Innovative Health Care Delivery Project. We can treat Children as well as Adults offering a huge advantage to the consumer. CRITICAL SUCCESS FACTORS CVS should form another committee that focuses on creative new ideas that can be instituted, lest the competition should begin to offer similar services as their firm. Perhaps this could be a less formal committee than the existing ones. It may be a good idea for the members to meet at each others' homes or in eateries. The more comfortable environment may help the involved parties to express new ideas without feeling pressured to do so in as time-sensitive of a manner as a more formal meeting Strong earnings and cashflow, coupled by disciplined authority. Shareholder Value CAPITAL SPENDING TREND -CVS came across an advantageous growth opportunity in 2006 when the chain decided to buy hundreds of properties that were once known as OscoDrug™ stores. The store conversion from Osco to CVS occurred in several states, including the most heavily populated state of California. Predictably, the already prominent chain had grown economically because of this purchasing STRATEGIC ALTERNATIVES MINUTE CLINIC HUMAN RESOURCE MANAGMENT *The medical field is constantly changing and so is the pharmaceutical industry. Because CVS is connected to healthcare as well, there will always be constant change, including medications. Christine, Jeff, Lacita Extra Care Loyalty Program( Extrabucks): for CVS Caremark is the front store, as its new feature with Extra Care Loyalty Program; offering extra bucks actually money back and coupons for various items purchased. The more you spend at CVS the more you get back, they’ve created these electronic machines that you walk right up to and scan your card. Attracting more consumers, infact the company sees a $1.5 billion dollar goal in beauty alone. CON: They do not reward non loyalty care consumers and they expire 30 days after the date you are given them. EXTERNAL ENVIROMENT Due to the fact that CVS employees deal with foods, drugs, and medical supplies, it is important that the staff members are ethical. Caring about the health and well-being of the community that the chain serves is essential in regard to building and maintaining trust and recurring patronage. To handle this situation, CVS has implemented a telephone line called Ethics Point. This service enables parties to make confidential reports lest they sense that unethical actions have occurred. CVS Mission Statement: We will be the easiest pharmacy retailer for customers to use Vision Statement: We help people live longer, healthier, happier lives "We are capitalizing on our integration sweet spots to introduce innovative products and services into the marketplace." - CEO Larry Merlo strategic implementation Minute Clinic; this new broad approach to acute illness care has flourished since first implemented in 2011. The clinic operator has more than 650 clinics in 25 states. This Strategic is abundant PRO a huge win for the company as a whole. Since its inception in 2000, Minute Clinic NP’s and PA’s have seen more than 10 million in the last five years. “We are continuing to expand the scope of services we provide. Non-acute care is our fastest growing segment and we expect non-acute
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